Policies & Terms

1. Acceptable use

You must use our services lawfully and must not interfere with site operation, attempt unauthorized access, upload malicious content, scrape data at scale, or misuse forms or contact channels.

2. Product disclosures and no misleading reliance

Roadmap items, launch timing, platform availability, and feature descriptions are general information and may change. We aim for accuracy, but previews and forward-looking statements are not guarantees.

3. User content and licence

You retain ownership of content you submit. You grant us a limited licence to host, process, secure, and transmit that content solely to provide and improve the services you request, enforce safety rules, and comply with law.

4. AI feature terms

Some services may use AI assistance. AI output may be incomplete or inaccurate and is provided for informational support only. It is not medical, mental health, crisis, legal, or financial advice and must not be used as an emergency service.

5. Intellectual property

All software, designs, marks, logos, copy, and materials provided by us remain our property or our licensors property. You must not copy, reverse engineer, or commercially exploit them without written permission.

6. Third-party services

Our sites may link to or rely on third-party infrastructure and providers. We are not responsible for third-party terms, content, or platform security controls outside our operational control.

7. Warranties, liability, and consumer protections

Services are provided on an as available basis to the extent permitted by law. Nothing in these terms excludes rights or remedies that cannot be excluded under applicable law, including Australian Consumer Law guarantees. Subject to that, our liability is limited to direct loss caused by our breach and excludes indirect or consequential loss.

8. Suspension and termination

We may suspend or limit access where reasonably necessary for security, abuse prevention, legal compliance, or service integrity.

9. Governing law and disputes

These terms are governed by the laws of Victoria, Australia, unless mandatory consumer law in your jurisdiction applies differently.

10. Changes to terms

We may update these terms from time to time. Material updates are published on this page with an updated revision date and summary.

Data categories we may collect

Depending on the feature you use, we may collect:

• Identity and contact data (name, email, phone, account identifiers)
• Communications and support records (messages, requests, responses)
• Journal and reflection content you submit
• Mood and wellbeing data you enter (for example, check-ins, mood scores, status notes)
• Relationship context data (labels, check-ins, prompts, goals, related notes)
• Media and attachments (photos and files you upload)
• Weather context data linked to your experience (for example, local weather signals and related timestamps)
• Fitness and activity data where integrations or device permissions are enabled
• Location and time metadata (for example, device region, geolocation where enabled, timestamps)
• Technical and telemetry data (IP address, browser/device data, logs, diagnostics, security events)

Why we use data

We process data for the following purposes:

• Provide requested services, features, and support responses
• Deliver onboarding and service communications
• Operate, secure, debug, and improve service reliability
• Personalize prompts and insights where a feature requires it
• Comply with legal obligations and enforce our terms
• Send marketing communications where permitted and consented

Sensitive data and explicit consent

Relationship and wellbeing content can be sensitive. We require clear consent where processing involves sensitive categories, including intimate journaling context, mood and wellbeing entries, precise location, fitness data, or sensitive media. Consent can be withdrawn, and withdrawal takes effect for future processing.

AI processing notice

Some features may use AI tools to process text, images, weather and location context, fitness/activity context, mood signals, and other metadata you submit or enable for a feature. We apply data minimization and send only what is reasonably necessary for the feature requested. By default, we do not use your content to train foundation models unless you explicitly opt in. AI output can be inaccurate and must not be treated as medical, clinical, crisis, legal, or financial advice.

Children and age requirements

Services are intended for users aged 13 and above. If we learn a child has provided personal data contrary to applicable rules, we will take steps to delete or restrict that data. Parents or guardians may contact us regarding child safety concerns.

Security and breach response

We use reasonable technical and organizational safeguards, including access controls, encryption in transit where appropriate, monitoring, and least-privilege handling. If an eligible data breach occurs, we follow applicable notification obligations, including under Australian law where required.

Retention and deletion

We retain personal data for business and legal purposes such as service operation, security, dispute resolution, and compliance. Retention periods vary by data type. You may request deletion, and we will action requests subject to lawful exceptions and backup processing cycles.

International transfers and subprocessors

We may use providers located in multiple regions. Where data is transferred across borders, we apply reasonable safeguards and contractual controls appropriate to the transfer context.

Marketing and unsubscribe

Where we send commercial electronic messages, we include sender identification and an operational unsubscribe method. You can opt out at any time and we process unsubscribe requests in line with legal requirements.

Your privacy rights

Subject to applicable law, you may request:

• Access to personal information we hold
• Correct inaccurate or incomplete information
• Deletion of personal information, subject to lawful exceptions
• Withdrawal of consent for specific processing
• Opt out of direct marketing
• Information about key third-party processing categories
• Complaint escalation and regulatory contact pathways

Global rights addendum

Users in certain jurisdictions may have additional rights, including objection, restriction, portability, correction, and rights to limit specific uses of sensitive data. We will honor rights where applicable based on your location and governing law.

Policy updates and AI use card gate

We may update this policy as services evolve. Before launching a new AI feature, we require an internal AI use card documenting data inputs, purpose, provider, retention, consent path, and risk tier. Material changes are reflected in the revision summary below.